Terms of Service

Article 1 (Purpose)

These Terms set out the rights, obligations, and responsibilities between the operator (the "Company") of the TicketLuLu website and related services (the "Service") and its Members, as well as the conditions and procedures for using the Service.

Article 2 (Definitions)

1. "Service" means all services in which the Company, at a Member's request, assists with or acts on behalf of the Member in booking tickets for performances, events, or other ticketed products.
2. "Member" means a person who agrees to these Terms and applies to use the Service according to the procedures set by the Company.
3. "Booking Request" means a Member's request for the Company to proceed with a booking by providing the information the Company requires, such as the performance name, schedule, session, price range, seat preferences, account information, and payment information.
4. "Successful Booking" means the state in which the Company has completed an actual payment or reservation at the Ticket Vendor at the Member's request and the order or booking confirmation from the Ticket Vendor has been verified.
5. "Ticket Vendor" means the official seller responsible for the actual sale of tickets.
6. "Service Fee" means the amount the Company receives in return for performing booking assistance or booking-on-behalf services.

Article 3 (Posting and Amendment of Terms)

1. The Company posts these Terms on its website or application page so that Members can easily review them.
2. The Company may amend these Terms to the extent that doing so does not violate applicable laws.
3. When amending these Terms, the Company will announce the effective date and the reasons for the amendment at least 7 days before the effective date. Amendments that are unfavorable to Members will be announced with a reasonable period of notice.
4. If a Member continues to use the Service after amended Terms are announced, the Company may consider the Member to have agreed to the amended Terms. Matters that require separate consent under applicable law will follow the relevant procedure.

Article 4 (Nature of the Service)

1. The Company is not a performance organizer or an official Ticket Vendor. It is a service provider that assists with or acts on behalf of Members in making bookings.
2. The Company does not guarantee any specific performance, seat, section, row, seat number, adjacent seats, or booking success itself, unless the Company has expressly guaranteed it separately.
3. Results may vary depending on external factors such as the Ticket Vendor's system status, server conditions, queues, payment approvals, remaining seat inventory, and policy changes.
4. The Company may refuse or stop providing the Service for requests that violate applicable laws, Ticket Vendor policies, or the operating policies of the performance organizer.

Article 5 (Application and Formation of Contract)

1. Members apply to use the Service by accurately entering the required information in the application form designated by the Company and agreeing to these Terms and the privacy notice.
2. The service contract is formed when the Company completes receipt of the Member's application or begins the booking process.
3. Considering the urgency of performance schedules and the nature of ticket sale openings, the Company may begin preparing or working on a booking immediately after receiving an application.
4. Before applying, Members must personally check all necessary details, including the performance name, date, session, seat conditions, price conditions, account information, and payment information. Members are responsible for any disadvantage caused by incorrectly entered information.

Article 6 (Member Information and Identity Verification)

1. Members must provide accurate information required by the Company, such as their name, contact details, account information, payment information, and delivery information.
2. Members must only use accounts, payment methods, and contact details that are in their own name or that they are lawfully authorized to use.
3. The Company may request identity verification or additional documents to provide the Service safely, prevent misuse, and verify applicants.
4. If a Member provides false information or uses another person's information without authorization, the Company may refuse or restrict the Service.

Article 7 (Refusal and Restriction of Use)

The Company may refuse an application, terminate an existing service contract, or restrict use of the Service in any of the following cases:

1. False or inaccurate information has been provided.
2. Another person's account, payment method, or personal information has been used without authorization.
3. The request violates applicable laws, Ticket Vendor policies, or performance organizer policies.
4. The application is judged to be for resale, premium (mark-up) trading, ticket scalping, or a similar purpose.
5. The request asks for, or is judged to depend on, the use of macros, bots, scripts, auto-fill programs, or other automated means.
6. Normal provision of the Service is judged difficult because of abnormal repeated applications, payment risk, suspected misuse, or a likelihood of disputes.
7. The Company otherwise judges, on reasonable grounds, that providing the Service would be inappropriate.

Article 8 (Member Obligations)

1. Members must ensure that the details of their application and the information they provide are accurate.
2. Members must respond promptly to the Company's requests in line with the booking schedule and, where necessary, check in advance the status of their account, payment method, and ability to complete identity verification.
3. Members must comply with Ticket Vendor terms of use, performance organizer operating policies, and applicable laws.
4. Members must not use information obtained through the Service for commercial purposes or provide it to third parties without the Company's prior consent.

Article 9 (Prohibited Activities)

Members must not engage in any of the following activities:

1. Directly using, or asking the Company to use, macros, bots, scripts, automatic repeat-input programs, automation tools, or similar means.
2. Technically bypassing or interfering with fair purchasing procedures set up by Ticket Vendors, such as queues, CAPTCHAs, identity verification, access limits, or security measures.
3. Applying for the Service for resale or premium (mark-up) trading, or using the Service while hiding such a purpose.
4. Using another person's account, authentication method, payment method, or personal information without authorization.
5. Interfering with normal booking operations through false applications, duplicate applications, inducing payment refusals, test applications, or similar actions.
6. Placing an excessive load on the systems of the Company or third parties, or interfering with the operation of the Service.
7. Any other activity that violates applicable laws, Ticket Vendor policies, or public order and morals.

Article 10 (Scope of Booking and Criteria for Success)

1. The Company attempts bookings within the conditions entered by the Member or otherwise agreed.
2. Unless separately agreed, the Company does not guarantee any specific section, row, seat number, adjacent seats, center section, aisle seat, or similar.
3. Entering a queue, attempting to select seats, reaching the payment page, temporarily holding seats, or attempting a booking does not by itself constitute a Successful Booking.
4. Whether a booking is successful is determined by the completion of actual payment or the confirmation of a completed order with the Ticket Vendor.
5. After booking, policies of the Ticket Vendor or performance organizer may take precedence regarding cancellation, refunds, partial cancellation, delivery changes, or changes to the pickup method.

Article 11 (Fees and Payment)

1. In principle, the Service Fee is charged only after a Successful Booking. Unless separate prepayment is required, Members bear no cost before a Successful Booking.
2. Upon a Successful Booking, Members must pay the Service Fee within the period and by the method specified by the Company.
3. If a Member refuses or delays payment of the Service Fee without just cause, the Company may restrict use of the Service or take legal action.
4. The ticket price actually paid to the Ticket Vendor and the Company's Service Fee are separate.

Article 12 (Cancellation and Refunds)

1. Members may cancel a Booking Request at any time before the Company begins the booking.
2. Cancellation may be restricted once the Company is already processing or has completed the booking.
3. No Service Fee is charged if a booking fails.
4. Service Fees paid after a Successful Booking are non-refundable, except when the event is postponed or canceled.
5. Cancellation and refunds of the ticket price follow the policies of the Ticket Vendor or performance organizer, and the Company is not responsible for them.
6. Refunds may be limited or unavailable for problems caused by the Member's fault.

Article 13 (Limitation of Liability)

1. The Company is not liable for force majeure events such as natural disasters, system failures, server problems, Ticket Vendor outages, or communication failures.
2. The Company does not guarantee booking success or any specific result.
3. The Company is not liable for damages caused by errors in the information provided by the Member.
4. The Company has no obligation to intervene in disputes between Members or between a Member and a third party.
5. Even where the Company's liability is recognized, it shall not exceed the Service Fee paid by the Member.

Article 14 (Governing Law and Dispute Resolution)

1. These Terms are governed by and interpreted in accordance with the laws of the Republic of Korea.
2. Any dispute between the Company and a Member shall first be resolved through consultation between the parties.
3. If consultation fails, the dispute shall be resolved by the competent court under applicable law.
4. These Terms are provided in Korean, English, and Chinese. If there is any inconsistency between the versions, the Korean version prevails.